Welcome to Step By Step Support

A place where young people’s well-being and growth take central focus.

Who we are

A Path to Independence and Self-Sufficiency

At Step-By-Step Support, we are deeply committed to ensuring that all young people have the opportunity to grow, thrive, and achieve independence. Our semi-independent supported accommodation service is specifically tailored to empower individuals aged 16 to 18, and also 18 to 21 providing them with the necessary tools and support to navigate their path to adulthood and self-sufficiency.

Through a combination of personalised care, skill-building activities, and a nurturing environment, we aim to equip these young individuals with the confidence and capabilities they need to lead independent and fulfilling lives.

Fully trained staff

Our team are fully trained and experienced in working with young people in a therapeutic environment.

An open place to talk

We always encourage a clear and open dialogue with our team.

Dedicated to young people

We create a safe and therapeutic, nurturing space for all of our young people.

Our Mission Statement
Our Mission

Our mission is to empower individuals to successfully transition to independent adulthood through personalised, holistic support services. We provide a safe, nurturing environment that promotes the  development of essential life skills, promotes mental and physical well-being, and encourages each individual’s unique strengths and aspirations.

By collaborating with individuals, their families, and community partners, we aim to build a foundation for long-term independence, resilience, and fulfilment.

A place to grow

All young people will receive support with:

  • Hygiene routines
  • Maintaining a clean and safe living environment
  • Food preparation and healthy eating
  • Food and grocery shopping and budgeting
  • Joining and attending leisure and health activities
  • Accessing and registering with health services
  • Healthy relationships
  • Safe sexual health
  • Education, training or employment 
  • Managing emergencies
  • Socialising and community integration
  • Taking care of their emotional and mental health
  • Religious and cultural needs/preferences
  • Reducing substance and alcohol abuse
  • Safety and self-harm reduction
  • Appropriate conduct and behaviours/ reduction of offending behaviour
  • Family contact
  • Attending appointments
  • Developing independent skills
  • Bill payments, banking, savings and money management
  • Obtaining independent accommodation and accessing a tenancy
  • Joining the housing register and support with bidding for council properties
  • Self-esteem and confidence in order to reach their full potential
What matters to us

Our core values include:

Empowerment:

We empower individuals to take an active role in their own growth and development, equipping them with the tools and confidence to navigate adulthood.

Individualised Approach:

We recognise that each individuual has distinct needs, goals, and circumstances. Our services are tailored to support their unique journeys.

Holistic Well-Being:

We address the physical, mental, emotional, and social aspects of each individual’s development to support their overall well-being.

Collaboration:

We work closely with the individual, their families, and community partners to ensure a seamless transition to independent living.

Dignity and Respect:

We treat all individuals with dignity, respect, and compassion, creating a safe and inclusive environment.

Meet Our Team

Professional and experienced

Andrea Lewis-Coker

Independent Psychologist

Meet Andrea Lewis-Coker, a highly qualified Chartered Counselling Psychologist who graduated from the University of Wolverhampton in 2010. Andrea is committed to maintaining professional standards and is registered with the appropriate regulatory bodies, including the HCPC (Health and Care Professions Council) and the BPS (British Psychological Society).

With over 15 years of experience in Counselling and Psychology services, Andrea professional background includes providing support to children and young people in various settings such as Child Adolescent Mental Health Services (CAMHS), independent hospital-based environments, schools, and residential care homes. Additionally, Andrea has worked with adults facing a wide range of difficulties through Improving Access to Psychological Services (IAPT) and third sector organizations. Her expertise lies in working with children, young people, and families, and she has had the opportunity to assist looked after children in residential and foster care.

Andrea’s involvement with children’s residential homes across the UK has been profound. She has contributed to the development of a residential to fostering provision, offering assessments and support to young individuals and their staff teams in the areas of emotional well-being, behavioral needs, and community integration. During this time, Andrea addressed various issues such as social, emotional, and educational needs, trauma, complex parental mental health problems, safeguarding concerns, and organizational dynamics.

Currently, Andrea continues her impactful work through an independent private practice. She collaborates with residential children’s homes, educational institutions, the NHS (National Health Service), and independent healthcare organizations. In her role, Andrea provides clinical consultation to children’s residential homes, enabling staff members to work therapeutically with young individuals. While individual sessions may be appropriate in certain cases, the emphasis is on training and supporting staff to maximize the therapeutic support and interventions available to the young people in their care.

Andrea Lewis-Coker’s qualifications include a BSc (Hons) and an MSc in Psychology. As a dedicated professional, she is committed to providing quality care and support to her clients.

Lesley Hearne

Responsible Person

Lesley is an esteemed member of our team, bringing with her a wealth of expertise and a deep-rooted passion for social care. With over 30 years of experience, she has made a significant impact in the lives of countless children and young people. Lesley’s accomplishments include successfully managing her own care homes, offering valuable guidance to others in establishing their own care homes , and fulfilling roles as a Responsible Individual and a magistrate in family courts.

Throughout her career, Lesley has consistently demonstrated her unwavering dedication to the welfare and well-being of children and young people . Her commitment to their care is evident in her extensive network and the high regard she commands within the field. Always striving for improvement, Lesley actively seeks out innovative approaches to enhance the quality of care and support provided within her homes.

Lesley’s primary focus is on ensuring that the children and young people under her care have access to the best opportunities and experiences available. Her unwavering dedication and extensive knowledge makes her an invaluable asset to our team as we work together to create a nurturing and enriching environment for our young people.

Lesley has developed “chairing” skills and has led management teams in focusing on Safeguarding and Protection, Learning, development and workforce planning, commissioning, contract and agreement development. Lesley has strong experience around residential for children and young people with EBD, SEM and learning disabilities. Lesley has utilised her experience and knowledge of placement provision for Children Looked After in both community and institutional settings (including secure).

Debbie

Service Manager

Debbie has over 38 years of working with a diversity of children, young people and families, in a wide range of settings from early years to adults, including supported accommodation. An extensive part of this experience has been working with care experienced young people moving to independence.

Debbie is skilled and experienced in supporting young people in alternative education and supporting them to ‘tell their stories and have their voices heard by their corporate parents and in society as a whole. This has included developing workshops and conferences in collaboration with young people, enabling a platform of professionals to hear their unique experiences in the care system and how these experiences could be improved. Youth voice and true inclusion and equality for everyone is Debbie’s passion; empowering and supporting young people to have equal opportunity and access to health, employment and housing.

Debbie has worked alongside multi agencies locally, nationally, and internationally over the years ensuring young people are given a wide
choice of opportunities and individualised bespoke support that will allow them to grow and feel confident in becoming a positive individual in society.

In addition to direct work and management roles; Debbie has delivered training across the UK in attachment and trauma, supporting multiple agencies to develop trauma informed practice across their organisations. She is dedicated to ensuring all practice is trauma informed, enabling
young people to form positive relationships from a foundation of trust and understanding with connected and responsive adults. Debbie has also been a foster carer for 8 years.